Refund Policy

Refund Policy

Effective Date: 

Thank you for shopping with Smart Shop! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.

1. Return Eligibility

• Timeframe: To be eligible for a refund, items must be returned within [30] days of receipt.
• Condition: Items must be in their original, unused condition, with all tags and packaging intact.
• Non-Refundable Items: Certain items are non-refundable, including but not limited to: [e.g., clearance items, personalized products, or digital downloads].

2. How to Request a Refund

1. Initiate a Request: Contact us at [support@smartshop.com] with your order number and reason for the refund request.
2. Return Instructions: We will provide you with instructions on how to return the item. Please follow these instructions carefully.
3. Return Shipping: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item).

3. Refund Process

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
• Approval: If the return is approved, a refund will be processed to your original payment method within [7-10] business days.
• Partial Refunds: We may issue partial refunds for items that are returned in a damaged or used condition.

4. Exchanges

If you need to exchange an item, please follow the same process as for a return. Once we receive the returned item, we will issue a refund. You can then place a new order for the desired item.

5. Late or Missing Refunds

If you have not received your refund within [10] business days of receiving our confirmation, please check with your bank or credit card company as processing times can vary. If you still have not received your refund, contact us at [kainatsharif@gmail.com].

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [kainatsharif@gmail.com]. We will arrange for a replacement or refund and cover the return shipping costs.

7. Policy Changes

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

8. Contact Us

For any questions or concerns regarding our Refund Policy or to initiate a return, please contact us at:

• Email: [kainatsharif@gmail.com]
• Phone: [03216985949]
• Address: Sattar complex Stadium road, First floor room12
• Thank you for choosing Smart Shop!